Refund and cancellation policy

Free services

The site visit, the Solar Site Check, the savings calculator and a quotation are free. There is nothing to refund on these.

Online payments

Payments on this website, for an invoice or a roof assessment fee, are made through Razorpay by UPI, card or net banking. You pay in Indian rupees (INR). You receive a payment receipt by WhatsApp, SMS or email. The amount shown is the amount charged.

Cancelling an order

1. Before work starts: if you cancel before we order material or begin work for you, we refund the advance you paid, less any costs already incurred for you, such as design, drawings or a paid site assessment.
2. After material is ordered: material that is already ordered or made for your project, such as custom structures, cannot be returned to the supplier. These costs are deducted from the refund. We tell you the exact amount before you confirm the cancellation.
3. After installation starts: work that has been done is charged at the agreed rate. The balance, if any, is refunded.
4. After the system is commissioned: the order cannot be cancelled. Warranty and service are covered by the terms of sale on the Terms and conditions page.

Roof assessment and design fees

A fee paid for a roof assessment or design is refunded in full if we have not started the work. Once the report or design has been delivered, the fee is not refundable. If we cannot deliver the service for any reason on our side, the fee is refunded in full.

Duplicate or failed payments

If money was deducted but the payment failed, or you were charged twice for the same invoice, the extra amount is returned to your original payment method. Most banks do this automatically within 5 to 7 working days. If it does not arrive, write to us with the payment reference.

Faulty or damaged material

If material arrives damaged or faulty, tell us within 7 days of delivery with photos. We replace it or refund it, as you prefer, after checking.

How refunds are paid

Approved refunds go back to the original payment method (the same bank account, card or UPI ID used for the payment). Please allow 7 working days for us to process a refund, plus the time your bank takes to show it. We do not pay refunds in cash.

How to ask for a cancellation or refund

Call +91 97979 77030 or write to info@gcepl.in with your name, mobile number, invoice or order number and the reason. We reply within 2 working days.

Greencube Energies Pvt. Ltd., 418, Anikhedhya Capitol, Near Tapovan Circle, Ahmedabad-Gandhinagar Highway, Ahmedabad, Gujarat 382424