Privacy policy

Who we are

Greencube Energies Pvt. Ltd., 418, Anikhedhya Capitol, Near Tapovan Circle, Ahmedabad-Gandhinagar Highway, Ahmedabad, Gujarat 382424 ("GreenCube", "we"). Contact: .

What we collect

Details you give us through forms, calls or WhatsApp: name, mobile number, email, city, property type, electricity bill information and messages. When you use the customer portal, project and system data linked to your account.

Why we use it

To respond to enquiries, arrange site visits, prepare proposals, deliver and service your system, process subsidy and DISCOM applications on your behalf, and send updates you have agreed to receive.

Legal basis and consent

We process personal data with your consent and for providing the services you request, in line with the Digital Personal Data Protection Act, 2023. You can withdraw consent at any time by contacting us.

Sharing

We share data only as needed to deliver your project: with DISCOMs, the national subsidy portal, lenders you choose, and service providers bound by confidentiality. We do not sell personal data.

Retention and security

We keep data only as long as needed for the purposes above or as required by law, and protect it with reasonable technical and organisational measures.

Our phone apps

The GreenCube Energies app (for customers, employees and channel partners) and the GreenCube Admin app (for our office) show the same account you see on this website. On your phone they use:

• Notifications: to tell you about your project, requests and payments (employees: their work). You can turn them off in the phone's settings.
• Camera and photos: only when you choose to take or attach a photo or document.
• Location: for GCEPL employees, only while they are punched in for work, to record attendance and site visits, with the phone's battery level and whether data, location, notifications and flight mode are on (to explain gaps and stop fake locations). It stops at punch-out. Customers and channel partners are never tracked; Roof check uses your location only when you tap "Use my current location", to find your roof.
• Face unlock, fingerprint or Face ID: to open the app, and for employees to confirm it is them at punch in and out. The check is done by your phone; only "passed" or "not passed" reaches us, never your face or fingerprint.

We do not show ads, do not sell data, and do not use the apps to track you across other apps or websites.

Your documents (KYC and subsidy papers)

For your solar connection and the government subsidy we collect copies of your Aadhaar, PAN, electricity bill, property proof or NOC, and a cancelled cheque or passbook page. You can upload them in My documents in your account or the app, or give them to our team. They are kept private: only you and the GreenCube staff who handle customers can open them, and every staff view is logged. We never type or store your Aadhaar or PAN number, only the file. We keep these papers for the warranty period of your system and then delete them, or earlier if you delete your account.

Automatic reading of some papers

To save you typing, the electricity bill (consumer number, DISCOM, load, units) and a cancelled cheque or passbook page (account number, IFSC, bank) can be read automatically by an AI service that we use as our processor; staff check every value before it is saved, and the service is used only to read those values. Aadhaar and PAN cards are never sent to it. You can ask us not to use automatic reading for your papers.

Deleting your account

Customers can delete their account in the app or on this website: My account › Delete my account. If you cannot sign in, use this page. Your personal details are deleted within 30 days; invoices, GST records and the warranty record of your system are kept as the law requires.

Your rights

You can ask to access, correct or erase your data, or raise a grievance, by writing to .